Drop Ship Operations Specialist | NSW Metro

Job Description

Function: Digital Marketing
Reporting to: Drop Ship Operations and Transport Manager
Location: Chullora, NSW
Type: Full-Time - onsite

About Us: At Fantastic Furniture, we believe that people are our superpower. As a leading Australian furniture retailer, we're committed to creating an engaging and supportive work environment that drives our success. When you join us, you are joining a fun (yes, be prepared for a dress up or two!), authentic and passionate team that are committed to being learners, collaborators and change makers.

Role Purpose: As a Dropship Operations Specialist, you will play a crucial role in the day-to-day operations of our Online Exclusive programme. You will support the development of operational policies, monitor vendor and service provider performance, and contribute to the growth and technological enhancement of our dropship business.

Key Responsibilities:

• Safety First: Promote a culture of safety and wellbeing for both our team and customers.
• Stakeholder Relationships: Build and maintain positive relationships with internal and external stakeholders.
• Customer Focus: Enhance the customer experience by managing operational processes and resolving issues.
• Operational Excellence: Identify and implement improvements in business processes and vendor performance.
• Reporting: Provide accurate and timely operational reports and maintain programme documentation.

What We're Looking For:

• Experience: Minimum 2 years in a similar role, with experience in platforms and logistic programs such as TMS or freight aggregators. Experience with Shippit, DSCO, Aftership or similar platforms highly regarded!
• Skills: Advanced Microsoft Excel skills, strong analytical capabilities, and proficiency with the Microsoft Office suite.
• Attributes: Excellent attention to detail, strong problem-solving skills, and outstanding written and verbal communication.
• Mindset: A proactive learner, effective collaborator, and innovative changemaker.

• Innovative Culture: Be part of a company that encourages exploring new ways of working and continuous improvement.

Why it's fantastic to join us!

• Learn and Grow We support your professional development with training and opportunities to learn new skills.You'll gain valuable skills along with excellent development opportunities that will benefit you throughout your career!
• Welcoming teams: We work together to make a positive difference in our customer's lives at home. You'll be part of an inclusive, fun and supportive team culture.
• Stay safe and healthy: Your well-being matters to us. We offer a range of health and wellness programs to help you stay at your best, both physically and mentally, including discounts on health insurances.
• Our products in your home: Enjoy exclusive discounts on our Fantastic Furniture products. We believe in sharing the perks with our team and making your home even more fabulous.
• Blend work and life: We work with our teams to make sure we can both support them, as well as offer the opportunity to stay connected to their teams.
• Building Careers: We're committed to your growth. Career opportunities can lead you into leadership roles or you can build your skills across departments.
• Free onsite parking: We have loads of free parking available.
• Snacks: Who doesn't love a great choice of healthy snacks to munch on – our support office kitchen is always buzzing and well – stocked!

Apply Now: If you are passionate about digital marketing and dropship operations, and you thrive in a dynamic and collaborative environment, we want to hear from you! Apply today and take the next step in your career with Fantastic Furniture.

To apply, please submit your application along with your resume and a short cover letter outlining your suitability for the role.

Fantastic Furniture is a 2023 Circle Back Initiative Employer – that means, we commit to responding to every applicant. We look forward to hearing from you!