Digital Business Analyst | NSW Metro
| Category: | IT |
| Position Type: | Fixed Term Contract |
| Attachments: | No File Attached |
| Application Close Date: | 22-May-2025 |
Job Description
At Fantastic Furniture, we believe people are our superpower. As a leading Australian furniture retailer, we're committed to creating an engaging and supportive work environment that drives our success. Join our fun, authentic, and passionate team committed to being learners, collaborators, and changemakers.
Role Overview
The Digital Business Analyst will analyse business processes, gather and document requirements, and collaborate with cross-functional teams to deliver high-quality digital solutions that enhance our omnichannel retail operations.
You will support day-to-day digital projects and website releases, requiring attention to detail, strong troubleshooting skills, coordination skills, and a positive "can-do" attitude. This hands-on role involves working with all business functions and supporting digital transformation and CX initiatives.
Key Responsibilities
- Collaborate with stakeholders to understand business objectives and requirements. Build relationships with software development teams and vendors. Support technical delivery and governance of digital projects.
- Understand customer digital needs and drive solutions to enhance their digital experience. Ensure application architecture and integration activities are designed with the customer in mind.
- Translate detailed specifications into design documentation. Support development and technical delivery through unit and integration testing. Maintain a digital architecture blueprint. Ensure service and support incidents are logged and responded to within SLAs.
- Support the development of digital business cases. Stay informed about industry trends and emerging technologies.
Required Technical Skills
- 3+ years as a Functional Business Analyst in a digital environment (Digital BA experience essential!).
- Prior E-Commerce Experience (SAP, SalesForce, Shopify, Magento Etc)
- Experience with BA principles, tools, and techniques
- Experience with digital technologies and platforms (CMS, CRM, e-commerce, mobile apps)
- Previous project management experience highly regarded (not essential)
- Understanding of Scrum methodology
- Experience in a retail environment, ideally in an omnichannel business also highly regarded!
- Desirable:
- SAP Commerce Cloud (Hybris) experience
- IIBA certification
- HTML / XML / JavaScript skills
About You
- Strong organizational and leadership skills
- Efficient verbal and written communication
- Ability to work well under pressure – this is a fast-paced, dynamic role!
- Attention to detail
- High analytical ability
- Ability to multi-task and be adaptable
Why Join Us?
- Learn and Grow: Continuous learning opportunities to enhance your skills and grow your career.
- Welcoming Teams: Inclusive, fun, and supportive team culture.
- Stay Safe and Healthy: Health and wellness programs, including discounts on health insurance.
- Exclusive Discounts: Enjoy great discounts on Fantastic Furniture products.
- Work-Life Balance: Supportive environment to stay connected with your team and your life.
- Free Onsite Parking: Plenty of free parking available.
- Snacks: Healthy snacks available in our buzzing support office kitchen.
If you're passionate about Digital Business Analysis and you love the E-Com space, we'd love to hear from you! Apply now with your resume and a short cover letter outlining your suitability for the role.
Fantastic Furniture is committed to responding to every applicant. We look forward to hearing from you!
