Customer Service Agent | NSW Metro

Job Description

*Chullora location – parking available onsite

Let's get to know each other…

WHO ARE WE?

We're all about making life fantastic for our team, our customers & shareholders. We're not into corporate jargon or hierarchy. We're known for being unconventional; for allowing our team members to be themselves; for supporting our people to develop great careers; and most importantly having FUN! When you join us, you're joining a passionate team who are committed to being learners, collaborators, and changemakers.

ABOUT YOUR NEW ROLE?

A great new opportunity is now available for someone who is passionate about delivering an amazing customer experience to join our wonderful eCommerce team.

Your role will cover inbound/outbound phone calls, web chat and email channels, along with administrative duties as required.

ABOUT YOU

You are a strong team player who has great written & verbal communication skills, excellent attention to detail and the ability to multi-task in a fast-paced environment. Additionally, you will have sound touch typing skills (min 60w/pm).You will bring strong problem-solving capability, a measured, calm approach to your work and a great positive attitude!

Any prior experience gained in retail and particularly in an omni-channel environment, is an advantage.

Our contact centre operates across 7 days with the requirement of flexible availability.

Essential Skills

• Strong customer focus  
• Retail experience desirable
• Excellent organisational skills     
• Attention to detail
• Excellent written and verbal communication               
• Ability to multi task
• Strong problem-solving capability
• Advanced touch typing and computer skills
• Intermediate Microsoft Office skills        

THE PERKS

Be rewarded with a competitive salary package, incentives and awesome staff discounts both on Fantastic Furniture products and our wider Greenlit group brands (plus access discounts with over 350+retailers through our rewards platform!) We're committed to providing you with a healthy work/life balance, flexibility and range of health and wellbeing programs. We'll make sure you're supported by programs to develop you both in the role you're in now and the role you want in the future!

If you think we could be your perfect match, we'd love to chat!